Refund policy

Returns & Refunds

If you're not satisfied with your order, contact us within 30 days of delivery at soyiglobal0912@gmail.com with your order number and a photo of the item. We review every request and will reply with next steps within 2 business days.

Approved refunds are issued to your original payment method within 5–10 business days.

Damaged or incorrect items: Contact us within 7 days of delivery with photos, and we'll send a replacement or issue a refund.

Orders placed on Amazon or TikTok Shop follow the return policy of that platform.

We may update this policy from time to time.