Privacy policy

Privacy Policy

Last updated: October 2, 2026

ROISOE is operated by Soyiglobal Co., Ltd. ("we," "us," "our"). This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our store (the "Services"). Our store is hosted on Shopify.

Information We Collect
- Contact details: name, shipping and billing address, email, phone number.
- Order information: items purchased, order history, returns and refunds.
- Payment information: processed by our payment providers (such as PayPal). We do not store full card numbers.
- Device and usage information: IP address, browser type, pages viewed, and how you interact with the Services, collected through cookies and similar technologies.
- Communications: information you include when you contact us.

How We Use Your Information
- To process and ship orders, handle returns and refunds, and provide customer support.
- To send order updates and, if you opt in, marketing emails. You can unsubscribe at any time.
- To show relevant ads on platforms such as Meta (Facebook and Instagram) and to measure ad performance.
- To protect against fraud and comply with legal obligations.

How We Share Your Information
- With service providers that help us run the store, including Shopify, payment processors, and fulfillment and shipping partners (including Amazon Multi-Channel Fulfillment).
- With advertising and analytics partners, such as Meta, to deliver and measure ads.
- When required by law or to protect our rights.
We do not sell your personal information for money.

Your Choices and Rights
Depending on where you live (for example, California), you may have the right to access, correct, delete, or receive a copy of your personal information, and to opt out of targeted advertising or the "sale" or "sharing" of personal information. To opt out, visit our "Your Privacy Choices" page or email us. We will not discriminate against you for exercising these rights.

Cookies
We use cookies and similar technologies to run the store, remember your cart, and measure advertising. You can control cookies through your browser settings.

Children
Our Services are not directed to children under 16, and we do not knowingly collect their personal information.

Data Retention and Security
We keep personal information as long as needed to provide the Services, meet legal obligations, and resolve disputes. No method of transmission or storage is completely secure.

International Transfers
We are based in South Korea, and your information may be processed in South Korea, the United States, and other countries.

Changes
We may update this policy and will post the new version here with an updated date.

Contact
Soyiglobal Co., Ltd.
Email: soyiglobal0912@gmail.com
Address: 1F, 23 Oktogol-gil, Gwangju-si, Gyeonggi-do, Republic of Korea